At Goldrush Hebron, we are committed to providing our customers with an enjoyable and thrilling gaming experience while maintaining our responsibility to promote safer gambling. We understand that gambling should be a source of entertainment, not stress. That’s why we encourage our patrons to gamble responsibly and use the tools and resources we provide to manage their gambling habits effectively.
We’ve outlined below how you can bet responsibly, manage your gaming experience, and where to seek support if needed. If you have any questions or concerns, our dedicated customer service team is here to assist you.

Betting Responsibly

To ensure gambling remains fun and safe:

Only gamble with money you can afford to lose.
Set clear limits before you start betting.
Take regular breaks to avoid overindulging.
Avoid gambling when you’re upset, stressed, or feeling down.
Never chase your losses—this can lead to bigger issues.

If you or someone you know is struggling with gambling, reach out to us or the South African Responsible Gambling Foundation (SARGF) for confidential support.

Getting Support

The South African Responsible Gambling Foundation (SARGF) provides professional, confidential advice to anyone experiencing gambling-related harm. Their services extend to those affected by someone else’s gambling behaviour. For assistance, contact them directly through their helpline or online resources.

Tools for Safer Gambling

To help you stay in control, we offer the following tools:

1. Setting a Stake Limit

Set a maximum amount you’re prepared to stake over a set period. Once you reach this limit, you won’t be able to place further bets until your limit resets. Adjust your limits anytime via the Gambling Controls page.

2. Timeout Periods

Take a short break from gambling by activating a timeout. Choose a timeout period ranging from 24 hours to 6 weeks. During this time, your account will remain inactive, though your funds and unsettled bets will remain intact. Your account will automatically reactivate after the timeout period.

3. Reality Checks

Receive reminders about how long you’ve been gambling. Set a time frame, and an alert will notify you once that time has passed. You can choose to continue or take a break. Set reality checks through the Gambling Controls page.

4. Product Restrictions

Restrict access to certain types of gambling products. Once activated, these restrictions will stay in place for the chosen duration.

5. Account Closure

You can close your account at any time. Closure locks your account for a minimum of 24 hours. For longer-term solutions, consider timeout periods or self-exclusion.

6. Self-Exclusion

For extended breaks, self-exclusion allows you to block access to your account for a set period. During this time, you cannot log in, deposit funds, or place bets. After the exclusion period ends, you must contact us to reactivate your account.
You may self-exclude directly on our website or apply for a national exclusion through the Gauteng Gambling Board. For further support, contact the SARGF.

7. Self-Assessment

Take a self-assessment quiz provided by the South African National Gambling Foundation to evaluate how gambling may be affecting your life.

Underage Gambling Prevention

We are dedicated to preventing underage gambling. No one under the age of 18 is permitted to gamble with us, and we enforce this through robust electronic age-verification checks.
To help prevent underage access to gambling:

Never leave your devices unattended while logged in.
Always log out after each session.
Avoid saving passwords or sharing financial information.
Use parental control software such as Net Nanny or Cybersitter.
Report any suspected underage gambling to our Customer Service Team immediately.

Blocking Gambling Sites

If you wish to block access to all gambling sites, the following software options are available:

Gamblock: Blocks access to gambling sites.
Net Nanny: Restricts access to specific sites.
Cybersitter: Allows you to block selected websites.

At Goldrush Hebron, we’re here to ensure your gambling experience is both enjoyable and responsible. Please utilise the tools available and contact our team if you need support. Gambling should always be a choice, not a compulsion.
For confidential advice, don’t hesitate to reach out to the South African Responsible Gambling Foundation. Let’s work together to ensure a safer, more enjoyable gaming environment for everyone.
Play safe. Bet smart. Stay in control.