Experiencing failed deposits can be frustrating, especially when it leads to multiple charges. At Goldrush Casino, we recommend checking your bank statement to confirm the charges. If you’ve been charged multiple times, please reach out to our customer support immediately. They are trained to assist you with resolving such issues quickly and ensuring that you aren’t left out of pocket.

Deposits from specific South African banks may sometimes encounter rejection due to various security protocols or restrictions. At Goldrush Casino, we have streamlined our payment processes to minimize these occurrences. If you face issues with certain banks, we suggest trying alternative payment methods or contacting support for the best recommendations tailored to your situation.

Yes, currently, manual withdrawal requests may require you to confirm your request through our live chat feature. We understand this may take some time, but it’s a safeguard to ensure that your withdrawal is processed correctly and promptly. Our customer support team is always available to guide you through this process effectively.

If your withdrawal is stalled because of a missing reference number, don’t worry. This issue can usually be rectified easily. Contact our customer support and they will assist you in providing any necessary information to get your withdrawal back on track. We’re committed to making your experience as smooth as possible!

At Goldrush Casino, while we strive for efficiency, there may be circumstances where additional documentation is requested mid-process to verify your identity and ensure secure payouts. If this happens, our support team will clearly communicate what’s needed and guide you through submitting any required documents to minimize delays. Your security is our top priority!